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Overview

Bookings allow players to reserve court time at venues. Hub supports two types of bookings:
  1. Direct Bookings: Individual players booking courts for personal use
  2. Match Bookings: Court reservations created through the match system with split payments

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Creating a Booking

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Step-by-Step Booking Flow

1

Browse Venues

Navigate to the dashboard and select a venue
2

Choose a Court

Click on a specific court to view its availability
3

Select Date and Time

Pick your preferred date and available time slot
4

Review Details

Confirm court name, date, time, duration, and price
5

Complete Payment

Process payment to confirm your booking
6

Receive Confirmation

Get immediate confirmation and booking details

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Booking Requirements

Account Required

You must be logged in to make bookings

Real-Time Availability

Slots are checked for availability at booking time

Immediate Payment

Payment is required to hold the time slot

Confirmation Timeout

Unpaid bookings expire after 30 minutes

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Booking Status

Understand what each booking status means:

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Active Statuses

Description: Booking created but payment not yet completedWhat it means:
  • The time slot is temporarily held for you
  • You have 30 minutes to complete payment
  • The booking will automatically cancel if not paid
What you can do:
  • Complete payment to confirm
  • Let it expire to release the slot
Description: Payment completed and booking activeWhat it means:
  • Your court is reserved
  • You can access the venue at the scheduled time
  • The booking appears in your upcoming reservations
What you can do:
  • Cancel up to 24 hours before (get refund)
  • View booking details
  • Check in at the venue
Description: Booking created for a match, waiting for all players to joinWhat it means:
  • Part of a match request system
  • The organizer has paid their portion
  • Waiting for other players to confirm
What you can do:
  • View match details
  • Share invitation link
  • Wait for match to fill

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Final Statuses

Description: Booking was cancelled by player or adminWhat it means:
  • The time slot is released
  • Refund initiated if payment was made
  • Appears in booking history
Why it happens:
  • Player cancelled (more than 24h before)
  • Admin cancelled
  • Payment timeout
  • Match cancelled or expired

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Managing Your Bookings

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Viewing Your Bookings

Access your bookings from the dashboard:
  1. Click on your profile menu
  2. Select “Mis Reservas”
  3. View bookings organized by status

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Booking Dashboard Features

Upcoming

View all confirmed future bookings sorted by date

History

Access past bookings and cancelled reservations

All Bookings

See complete booking history with all statuses

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Booking Information Display

Each booking shows:
  • Venue Name: Where your court is located
  • Court Name: Which specific court is reserved
  • Date: Booking date in readable format
  • Time: Start and end time of your slot
  • Price: Amount paid including currency
  • Status Badge: Current booking status with icon
  • Payment Status: Payment state (Paid, Pending, Refunded)
  • City: Venue location for quick reference

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Cancellation Policy

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Player-Initiated Cancellation

Bookings can only be cancelled more than 24 hours before the scheduled start time.

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How to Cancel

1

Navigate to Bookings

Go to “Mis Reservas” from your dashboard
2

Find Your Booking

Locate the booking you want to cancel in the “Upcoming” tab
3

Click Cancel

Click the “Cancelar” button on the booking card
4

Confirm Cancellation

Review the cancellation notice and optionally provide a reason
5

Submit Request

Confirm to process the cancellation and refund

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Cancellation Restrictions

24-Hour Policy: Cancellations within 24 hours of the scheduled start time are not allowed to protect venue revenue and planning.
If you try to cancel within 24 hours, you’ll see:
“Bookings cannot be cancelled within 24 hours of the scheduled start time”

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Refund Processing

When you successfully cancel:
  • Status changes to CANCELLED
  • Payment Status updates to REFUNDED
  • Refund is initiated automatically
  • Time Slot is released for other players
  • Email Notification confirms the cancellation

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Admin Cancellation

Venue owners or administrators can cancel bookings at any time with a reason. Admin cancellations:
  • Issue automatic refunds for paid bookings
  • Include an explanation in the cancellation reason
  • Cannot be reversed

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Payment System

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Payment Methods

Hub integrates with Stripe for secure payment processing:
  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Secure Processing: PCI-compliant payment handling
  • Immediate Confirmation: Instant booking confirmation upon payment

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Payment Status Tracking

PENDING

Payment has been initiated but not completed

PAID

Payment successful, booking confirmed

FAILED

Payment was unsuccessful, booking cancelled

REFUNDED

Payment returned due to cancellation

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Booking Hold System

When you initiate a booking:
  1. Slot Reserved: Time slot is temporarily held
  2. 30-Minute Timer: You have 30 minutes to complete payment
  3. Payment Page: Redirected to secure payment interface
  4. Auto-Expiry: Unpaid bookings automatically cancel after 30 minutes
  5. Slot Release: Failed/expired bookings free the time slot immediately
Complete payment promptly to secure your booking. High-demand slots may be taken by others if your payment expires.

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Match Bookings

Match bookings work differently from direct bookings:

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Split Payment System

When creating a match:
  1. Organizer Books: Court is reserved with a match request
  2. Organizer Pays First: Pays their portion (e.g., 1/4 for 2v2)
  3. Status: Booking set to PENDING_MATCH
  4. Players Join: Other players join and pay their share
  5. Match Confirms: When full, booking moves to CONFIRMED
  6. Payment Records: Separate payment record for each player

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Match Booking Lifecycle

1

Match Created

Organizer creates match and booking enters PENDING_MATCH status
2

Organizer Pays

Organizer completes their portion of the payment
3

Players Join

Other players join the match and pay their shares
4

Match Full

When all spots are filled, booking confirms automatically
5

Match Time

Players show up and play at the scheduled time
If a match doesn’t fill or is cancelled, the booking is automatically cancelled and all payments are refunded.

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Booking Statistics

Your booking dashboard shows quick stats:
  • Upcoming Count: Number of future confirmed bookings
  • Total Confirmed: All confirmed bookings (past and future)
  • Total Cancelled: Number of cancelled bookings

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Best Practices

Book Early

Popular venues and times fill up quickly, especially evenings and weekends

Complete Payment Fast

Don’t lose your slot - complete payment within 30 minutes

Check 24h Policy

Plan ahead to avoid non-refundable bookings

Save Payment Info

Save cards in Stripe for faster checkout

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Troubleshooting

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Common Issues

Solution: The 30-minute payment window ensures fair access to courts. Try booking again and complete payment immediately. Consider saving your payment method for faster checkout.
Check: Are you within 24 hours of the start time? If yes, cancellation is not allowed per platform policy. Contact the venue directly for special circumstances.
Solution: Wait a few seconds and refresh the page. If the issue persists, check your email for confirmation. Payment webhooks may have a slight delay.
Reason: Another player may have booked it just before you. Availability is checked in real-time at the moment of booking. Try selecting a different time slot.

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Next Steps

Find Venues

Discover venues and courts to book

Create Matches

Organize matches with split payments

Payment Setup

Learn about payment processing and refunds